Lost In Transit
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We’ll cover the costs of reprinting and shipping a replacement order for you. We will however need to confirm first that we had the correct shipping address. We would also ask that you contact your local post office first to locate your lost order.
Tracking Shows Delivered (customer thinks they have not received package)
If tracking information indicates an order was delivered but you think you have not received your order, we do not take responsibility to reship that order. In that case, any replacements would have to be at your expense.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Returns Address to:
the Nightbirds Merchandise
19749 Dearborn Street
Chatsworth, CA 91311
REASONS FOR RETURNS
Wrong Address – If you the customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer – We advise our customers to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are offered but we do not cover the return shipping or re-shipping cost. That cost is to be paid by the customer.
A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.
We do not take returns due to buyers remorse.